Shipping policy

By agreeing to our terms & conditions, you are agreeing to the given ETA Current turnaround time is 14 business days. By agreeing, you understand that delays are out of our control, and if you want to cancel orders, you must follow the conditions listed below. 

 

Address Changes:

We do accept address changes please email us at admin@fajardosfamilydecor.com for this change.

Damaged Items Missing or Melted Items

Please note that shipping items through the mail can come damaged or melted especially when it is very hot. We have now added the option to purchase ice packs with your order. This will be refunded if they are returned. If you do not purchase this item you assume all risk of it possibly melting. If there are missing items you MUST contact us within 7 business days. 

 

Returns:  

We do not accept returns on our products. 

 

Returned to sender packages: 

If a package cannot be delivered due to an address error, we are not obligated to reship the package. Buyer will be responsible for the extra shipping costs to reship the item/s if the package arrives back to us. 

Lost or Undelivered Packages:

Once we ship your items, we are no longer responsible for your items, but we will always help you locate them.

Route shipping insurance is the only coverage we offer if a package goes missing, is damaged, or is lost. If Route is de-selected from checkout, we can not ensure you will receive any compensation from USPS. 

Please call your local post office and ask about your package. Have your tracking number ready, as well as the tracking information that can be found on USPS.com. Most packages are found with only a slight delay in delivery.

We cannot guarantee a refund for lost or stolen packages, but will do our best to assist you with USPS claims the best that we can!